Sorry this is quite wordy... Letting steam off... haha… show some perseverance

This last weekend my cell phone went whack, so being that I had a chance at getting a new phone, while getting a replacement, I decided to brave my way to one of those cell phone stores. I walk in the store and tell the "customer service specialist" about my situation. He asked if I had my ID to verify some things. I checked my back pocket and realized I had forgot my wallet. He asked, "Can you verify the expiration date on that license?" I thought to myself that I've had two renewals in the time I've been with this provider. I asked the rep about that. He responded by saying that's new company policy... blah blah blah. I told him I thought It’s usually the last 4 digits of my social security number. He said just anyone can come in with that info. To that I said if someone can get the last 4 numbers of my social, someone can certainly get the expiration date. After that.. I said a certain year (which later turned out to be right) he said that's not it. I sttood there for a bit. The manager came to me and started taking care of me. I explained the situation to him. He seemed to be the help I needed. Then I told him I forgot my wallet and he asked how far away I lived. I told him. He then said pick out a phone I'll hold it for you so you can get the wallet from your home. He also offered their lan line to call for the replacement phone. I felt so much better about the situation. Go me!!!!!!! To make a long story short, they gave me a number to call for the replacement. I called that number it took them 1 hour and 15 minutes to complete that, on hold off hold, "Sorry I have to ask the supervisor, so frustrating! So, finally I finished. Told the manager how long it took (why didn't he know). He graciously apologized. One and a half hours of my life I couldn't get back. After that I told the manager I'd be back within half an hour, "No problem, I'll have that phone here waiting for you. Twenty minutes later, I get back. Showed him the expiration date on my license, he again simply said sorry sir, the rep made a mistake we go by social security number (I cringed). I abstained from any comments, it was hard, but I held my ground. I then asked for the phone I picked. The manager went to get it, he was gone for like 10 mins, he didn’t even come from out from the stock room once within that period of time. He finally came out. He apologized to me yet again saying, "I'm sorry we had a mix up. The phone you picked out was sold. "Well, get me another one." You want it in pink? We sold out of the one you wanted." A blank stare came on my face. I remained quiet. "Do you realize that I've spent a couple hours in here for an exchange and a phone?" Yes sir I'm so sorry." "This is very frustrating." I said back to him. He proceeded to again apologize. Instead of going on and getting very angry and make a scene, I stopped. Admittedly it's hard to stop in the heat of frustration. I took one for the sake of peace. There were kids in that same store, a lot of people around. They wouldn't know what I've been though and if they did what would they think. I've seen people raise a scene and thought to myself hmmm what a jerk. I went to another store 10 mins away and was done in 10 mins, went home with the phone I wanted.